September 25, 2015 v1.4
SwingSet.co’s (“SwingSet.co”) goal is to provide you “(“User”) through its website (the “Website”) a single online source for finding high-quality swing set and outdoor playground-related products for children, including swings, trapeze bars, climbing rocks, hardware, rope ladders, complete swing sets, etc. We specialize in quality swing set equipment commercial and residential grade.
AGREEMENT BETWEEN USER AND SwingSet.co
GENERAL Purchase Terms
All purchases, orders, and returns by and between User and SwingSet.co are subject to these Terms and Conditions.
All prices on SwingSet.co’s Website are in U.S. Dollars, unless otherwise indicated. All applicable state, local, federal and international taxes and fees apply and will be displayed during checkout. Orders are not completed until payment has been accepted and verified.
Many of the products that are sold on the SwingSet.co’s Website come with a manufacturer’s warranty. For additional information on the manufacturer’s warranty for a specific product, you may contact SwingSet.co.
Shipping AND RETURN Information
For the convenience of SwingSet.co’s customers and guests, if you are unable to find an answer to your shipping, return or cancellation question, we have set up a customer service line to assist you: (734) 753-5375 or email communications:email@example.com.
1. Shipping Charges and Shipping Dates – Freight and Non-Freight Shipments
Shipping and handling charges apply to all orders, unless otherwise specified. Any offers for free shipping apply only to the contiguous United States made up of the 48 adjoining U.S. states plus Washington, D.C. Free shipping does not apply to international orders.
SwingSet.co does not ship on major U.S. holidays, which include all nationally recognized holidays including Easter, Thanksgiving, Christmas and New Years. Further, all delivery dates are estimates and are not guaranteed. Shipping on most items occurs in 2-4 business days by United Parcel Service (UPS) or United States Postal Service (USPS) or any other carrier of SwingSet.co’s choice. We do ship some items to APO/FPO addresses and P.O. Boxes. Shipping times for Users outside the contiguous United States will be longer. Shipping times may also be subject to seasonal demands. Please email or call for an estimated shipping time.
Shipping for complete swing sets and most large freight items occurs in approximately in 2-3 weeks. Shipping on slides may take approximately ten business days and may be shipped by freight. Shipping on custom tarps generally takes 21 business days.
SwingSet.co does not ship larger items or complete swing sets internationally. We do ship our smaller items within the U.S. and internationally. Some items may require a shipping quote. For questions about quotes or shipping larger items, please email or call us: (734) 753-5375,firstname.lastname@example.org).
2. Refusal of a Shipment – Non-Freight Items
If any item is refused at the time of delivery due to damage, please contact us (734) 753-5375 or email communications:email@example.com) and we will make arrangements to have a replacement sent. If your item is missing pieces please contact us and we will send out a replacement. We may require photos to help prove any damage or missing items.
3. Return Policy for all items not shipped by freight
Please take care in returning your items. Any item received outside of our return policy will not be accepted, will be returned without credit, and at User’s cost.
For the convenience of SwingSet.co’s customers and guests, we have set up a customer service line to handle all questions, problems and issues with merchandise to be returned: (734) 753-5375 or firstname.lastname@example.org.
a. Unopened, New Items
Except as provided in these terms of service, if within 30 days of receiving User’s item you are unhappy for any reason, we will provide a full refund of User’s purchase price, minus the cost of shipping and if the item is unopened and in a new condition. It will be your responsibility to ship it back to us at your expense within 30 days of receiving your package. Please email us prior to returning your item so we have the opportunity to correct the problem. Items must be returned, in new, or like-new condition, in its original packaging, and with all paperwork including manuals, assembly instructions and your packing slip, as well as all accessories to ensure full credit.
Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. If you are returning an item because it is damaged or defective, please review the section that follows. Because of freight costs any items shipped freight are considered a final sale.
If User chooses to return an unopened item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. SwingSet.co will notify you via e-mail of your refund once it has received and processed the returned item.
User is responsible for packing an item to be returned carefully so that it will not be damaged during the shipping process. No credit will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals (i.e., any product not in “like new” condition). User must also include the original packing slip and SwingSet.co cannot guarantee it will be able to process a return for any shipment received without a packing slip.
You can also contact us to obtain a return authorization within 30 days of delivery. You can request one by contacting us at email@example.com.
b. Defective Items
To return a damaged or defective item, please contact our customer service team: (734) 753-5375 or email at firstname.lastname@example.org. SwingSet.co will only consider the return of items claimed to be defective within a year of the original purchase. SwingSet.co may require photos reasonably showing the claimed defect and a signed, written statement describing the defect and the date the defect was first discovered. However, it is in the sole discretion of SwingSet.co to determine if an item is in fact defective. If the item is found to be defective, than we will replace or refund that item. SwingSet.co will not consider any item for return after one year from the purchase date.
Once we have validated the damage/defect, SwingSet.co will replace or refund that item, along with any applicable taxes. Refunds will be issued in the original form of payment used to purchase the item.
4. Terms Applicable to Only Freight Shipment
Items shipped freight are delivered curbside only. The freight company will call to set up delivery so please include a phone number with your order. Someone must be home to help unload the item or items from the freight truck and inspect the package item for any damage.
If an item shipped by freight is delivered and there is any observable damage to the item or its packaging, User must note such damage to the freight carrier before the carrier leaves. User is also encouraged to photograph any such damage and User should refuse any damaged item. If any item is refused at the time of delivery due to damage please contact SwingSet.co and we will make arrangements to have a replacement item sent.
However, User must report any damaged item shipped by freight within three days of delivery of the item. Any damaged item shipped by freight that is not reported within three days may not be replaced by SwingSet.co and removes SwingSet.co from any liability whatsoever as to that item.
5. Promotional Items and Returns
If User received a free gift card or free merchandise with User’s purchase, the value of the free gift card or free merchandise will be deducted from Users’ refund amount unless User returns the free gift card unused or the free merchandise in its original, unopened packaging. Similarly, if purchasing an item makes you eligible for a discount on other merchandise, the amount of the discount will be deducted from the return value of the item unless User returns that other merchandise as well.
6. Recalled Product Return Policy
If a product is recalled, SwingSet.co believes the most important thing is to get that product out of the hands of our customers’ children. Accordingly, SwingSet.co has a no questions asked policy when it comes to recalls. This means SwingSet.co will take back, with proof of purchase, any recalled products purchased from SwingSet.co at any point during the recall period. If you do not have a receipt, you will receive a store credit for the lowest sale price of the product within the last 30 days.
7. Changing or Canceling Your Order
SwingSet.co is unable to modify or make changes to an order once it has been submitted for shipment.
If User is able to cancel User’s order you will receive a notification confirming the cancellation. If you do not receive an order cancellation notice, that is an indication that your order is either not eligible for cancellation or it has already been processed and cannot be canceled and, therefore, it will ship as expected.
8. Address for Returns
Unless a different return address is specified on your packing slip, all returns should be sent to the following address:
Attn: Return Department
6739 Cypress, Suite 100
Romulus, MI 48174
Please take care in returning your items. Any item received outside of our return policy will be returned without credit. SwingSet.co reserves the right to refuse any returns if they do not meet our return requirements.
9. Identification Verification for Returns
SwingSet.co strives to offer its customers with a fair return policy. In order to continue this policy it is important to prevent return fraud. Accordingly, SwingSet.co may require you to present identification. The information from your ID will be retained in a database of return activity that SwingSet.co uses to authorize returns.
Product Information, Warranties, Use, and Care
1. Product Information
Items found on SwingSet.co’s Website are not recommended for everyone and may include recommended weight limitations. It is the sole responsibility of the User to make sure a product is appropriate for User’s intended use. It is recommended that all items purchased from SwingSet.co are used under adult supervision. User should inspect any products periodically for defects or wear. Further, User should expect to replace most items found on this Website every two years, or sooner because they are used outdoors, exposed to varying weather conditions, and they are subject to varying degrees of use. Please stop using any product with defects or wear.
Items sold by SwingSet.co are residential unless stated commercial in the description of the item. Installation on all products needs to be done by a qualified installer or a local contractor with the knowledge of installing products.
2. Warranty Information
a. Refunds Within One Year of Purchase. A User may be refunded the purchase price of a product if SwingSet.co is notified by User within one year of its purchase. If the product is subject to a refund, User will be provided with a return label to ship the unwanted product back to SwingSet.co or its designee.
b. Replacements Within One Year of Purchase. If a product purchased by User is not subject to a refund, it may eligible for replacement. If the product is subject to replacement, User will be provided with a return label to ship the unwanted product back to SwingSet.co or its designee.
Before User is eligible for any warranty coverage for a replacement or refund, User must provide written notice to SwingSet.co within one year of purchasing the subject product and that notice must include a written description of the issues or reason the User is not satisfied with the product, photos of the product showing the issues or reason the user is not satisfied with the product, and proof of purchase details. User further agrees to respond to questions designed to assist with diagnosing potential issues and follow SwingSet.co’s procedures for obtaining warranty coverage for a replacement and/or refund.
User will be responsible for reassembling and/or reinstalling any product that is replaced under this Warranty.
What is not covered by this Warranty?
This Warranty does not apply to any accessories or hardware products not purchased from SwingSet.co and any damage, dissatisfaction, or any other issues arising out of such accessories or hardware products will not be covered by SwingSet.co or its warranty. Further, SwingSet.co is not responsible for damage, dissatisfaction, or any other issues arising from failure to follow instructions relating to any product’s use, care, or maintenance.
This Warranty does not apply: (i) to cosmetic damage, including but not limited to scratches or dents; (ii) to damage caused by use with another product; (iii) to damage caused by accident, abuse, misuse, neglect, fire, or any other external cause; (iv) to damage caused by operating or using the product outside of the instructions, guidelines and/or recommendations of SwingSet.co or the manufacturer; (v) to damage caused by service performed by anyone other than a representative of SwingSet.co; (vi) to any products that have been modified in any way; (vii) to defects caused by normal wear and tear or otherwise due to the normal aging of the product; (viii) to anyone who is not the original purchaser or to any product that was not purchased directly from SwingSet.co; or (ix) to any products purchased one year after the purchase date.
For a full understanding of your rights, you should consult the laws of your country, state, or province. To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral, written, statutory, express, or implied. SwingSet.co disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose in warranties against hidden or latent defects, to the extent permitted by law. To the extent such warranties cannot be disclaimed, SwingSet.co limits the duration and remedies of such warranties to the duration of this express warranty and, at SwingSet.co’s option, the repair or replacement services described above. Because some countries, states, and provinces do not allow limitations on how long an implied warranty, or condition, may last, the limitations described above may not apply to you.
SwingSet.co MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING ANY ITEMS PROVIDED ON ITS WEBSITE OR UNDER THIS AGREEMENT, AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS AGREEMENT SETS FORTH SwingSet.co’S SOLE OBLIGATION AND LIABILITY, AND YOUR EXCLUSIVE REMEDIES, FOR ANY CLAIMS, INCLUDING CLAIMS BASED ON DEFECTS IN OR FAILURE OF ANY ITEM SUBJECT TO THIS AGREEMENT AND REPLACES ALL OTHER WARRANTIES, REPRESENTATIONS, AND CONDITIONS, EXPRESS, IMPLIED, STATUTORY, OR IN ANY OTHER PROVISION OF THIS AGREEMENT OR COMMUNICATION WITH User.
Where to send warranty notices and how to obtain answers to your warranty questions?
All notices required for making a warranty claim must be sent to SwingSet.co, Attn: Return Department, 6739 Cypress, Suite 100, Romulus, MI 48174. Please call (734) 753-5375 or email at email@example.com for questions or assistance for determining whether your product is eligible for a refund or replacement.
3. Product Use, Care, and Maintenance
User should immediately discontinue using any item that appears to be damaged or defective. Items purchased from SwingSet.co need to be taken inside during extreme weather. Not bringing in your items will cause them to wear faster, may cause any manufacturer warranty to be voided, and will eliminate any liability whatsoever that SwingSet.co may have. SwingSet.co will not replace items due to improper care. User should regularly inspect any item purchased on this Website for damage. User further acknowledges that most products available on this Website are recommended to be replaced every two years. Items on SwingSet.co’s Website are intended for children only and children should have adult supervision when using such items.
Further, coated chain is not made to be twisted. Twisting is not considered normal wear and SwingSet.co will not replace chains damaged in any way due to this issue. Coated chain will wear much faster during extreme weather. Extreme weather can cause your chain to break down and fade. Again, this is not considered normal wear and SwingSet.co will not replace the chains for this issue.
Residential items should only be used in a residential setting.
Some states and local jurisdictions may require compliance with CPSC Public Safety Handbook and/or ASTM voluntary standards. Additionally, risk managers, insurance companies or others may require compliance at a particular site; check with state/local jurisdictions and insurance companies for specific requirements.
How YOU Should Use this Website, Reviews, and Other Information
Please consider the information and any Content Services provided on the Website as informational in nature. Also, any product instructions, explanations, or related product resources are intended purely for informational purposes only and should not replace information from the product’s manufacturer or otherwise be relied upon by User for any reason.
Agreement to Grant SwingSet.co a Limited License to Your Submitted Content and Contributions
If User submits, sends, or otherwise makes available any information, including reviews, images, statements, questions, or other material to SwingSet.co, SwingSet.co’s Website (collectively “Submitted Content”), User understands and agrees that User is granting SwingSet.co a royalty free, unrestricted, worldwide, perpetual, and revocable, nonexclusive and fully sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such Submitted Content (in whole or part) worldwide as well as incorporating it in other works in any form, media, or technology now known or later developed and warrant that the Submitted Content is original to User, that User has all necessary rights to submit, send, or otherwise make available the Submitted Content and grant such rights and license to SwingSet.co. You also warrant that any “moral rights” you have in such content have been waived (collectively all rights within this paragraph will be referred to as the “License”). You also agree that by submitting to SwingSet.co the Submitted Content that such submission will constitute an electronic signature of the User as the copyright owner. User further agrees that this signature will be deemed to have been executed as of the date the submission.
We intend to use any Submitted Content in a positive manner for the benefit of SwingSet.co, its customers, and other User. If, however, at any point you disagree with SwingSet.co’s use of your Submitted Content, please contact SwingSet.co at firstname.lastname@example.org and we will discuss the issue and endeavor to work with you to resolve it to your satisfaction.
Further, you are not obligated or required to provide any Submitted Content to otherwise interact with SwingSet.co’s Website. Any decision to do either is solely at User’s discretion.
SwingSet.co is not Responsible for Screening or Approving Information on the Website.
SwingSet.co does not as a matter of course select, screen, approve, endorse or limit who can post any reviews or other information on its Website. Such information does not reflect any endorsement or approval by SwingSet.co. Accordingly, SwingSet.co expressly disclaims any responsibility or liability of any kind for any reviews or other information made available or found on its Website, as well as any decision User makes in reliance on any such information.
No Guarantee to Access and Right to Change or Remove Any Content on the Website
SwingSet.co reserves the right to change all Content Services contained on the Website and any items offered through the Website at any time without notice. SwingSet.co does not and cannot guarantee its Website and any Content Services will function without interruption or in an error-free manner (collectively “Interruptions”). Such Interruptions may occur due to routine maintenance, updates, or system or network failures. To the extent reasonably possible, SwingSet.co will endeavor to provide advance notice of any Interruption within its control and to reasonably identify and resolve any unscheduled Interruption as quickly as is reasonably possible, as solely determined by SwingSet.co. However, User agrees that under no circumstances and regardless of the legal theory or whether SwingSet.co had been informed of the possibility of such damage or damages, SwingSet.co will not be liable for any damages caused by any Interruption, including for loss of data, Submitted Content, Content Services, good-will, recommendations, profiles, the cost of substitute products or services, or from the inability to use the Website, Submitted Content, or Content Services.
Further, SwingSet.co disclaims all liability for any and all damages caused by any Interruption, as well as any liability for slow, malfunctioning, inconsistent, or impossible access conditions of SwingSet.co’s Website and Content Services for any reason.
no endorsement and Limitation as to Screening
and Accuracy of INFORMATION FOUND ON THE WEBSITE
No product description, product instruction, rating, review or any of the other information contained on the SwingSet.co’s Website should be considered an endorsement of any kind, a guarantee of that item’s quality, or the appropriateness of an item for a User’s particular use.
SwingSet.co certainly endeavors to provide User with useful, accurate, and truthful information regarding items found on its Website. But SwingSet.co is often reliant upon third party data, contributions, and information provided by manufacturers or other third parties outside of SwingSet.co. Accordingly, there may be certain inherent limitations as to the accuracy or completeness of information found on SwingSet.co’s Website. Accordingly, SwingSet.co makes no guarantee that the information on this Website is complete or free from inaccuracies, outdated information, errors, or misinterpretations of information.
Further, SwingSet.co expressly disclaims any responsibility or liability of any kind for any content found on its Website.
Digital Millennium Copyright Act (DMCA)
If User believes any material on the Website, either posted by SwingSet.co, our users or any other party, is infringing, please contact SwingSet.co at the address below. Pursuant to the Digital Millennium Copyright Act, SwingSet.co has a designated agent to receive copyright infringement claims.
The agent designated to receive and act on copyright violations under the Digital Millennium Copyright Act (DMCA) is:
Jason Shinn, Esq. of Shinn Legal, PLC
3080 Orchard Lake Rd., Suite C
Keego Harbor, MI 48320
P: 248-850-2290; F: 248-850-2212
A physical or electronic signature of the copyright owner or the person authorized to act on its behalf;
A description of the copyrighted work claimed to have been infringed;
A description of the infringing material and information reasonably sufficient to permit SwingSet.co to locate the material;
Your contact information, including your address, telephone number, and email;
A statement by Consumer that Consumer have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
A statement that the information in the notification is accurate, and, under the penalty of perjury, that you are authorized to act on behalf of the copyright owner.
Children’s Online Privacy Protection Act (COPPA)
In compliance with the Children’s Online Privacy Protection Act (COPPA), SwingSet.co’s Website is intended to be a general audience site and is not intended to collect any Personally Identifiable Information (PII) from children under 13 years of age, unless we believe such collection to be permitted by law. SwingSet.co’s Website audience is intended to be over the age of 18 and some content may not be appropriate for all ages. Parental supervision is recommended. If Consumer is the parent or guardian of a child under 13 and believe that he or she has disclosed PII to us, please contact our attorneys (Jason M. Shinn) at www.shinnlegal.com or through the contact information on file for Jason M. Shinn with the State Bar of Michigan. Upon request, the parent or guardian of a child under 13 may review and request the deletion of such child’s PII, as well as refuse to permit the further collection or use of such PII.
Miscellaneous Legal Provisions
By using this Website, as well as any information found on this Website, User expressly understands and agrees to the following:
Binding Upon User’s Successors: This Agreement and its performance will be binding on User and User’s heirs, administrators, successors and assigns;
Assignability: User may not assign or delegate any rights or obligations under the Agreement, without the prior written approval of SwingSet.co. Any purported assignment and delegation will be ineffective. SwingSet.co may freely assign or delegate all rights and obligations under the Agreement, including any License granted to SwingSet.co under the Agreement, fully or partially without notice to User. SwingSet.co may also substitute, by way of unilateral novation, effective upon notice to User, SwingSet.co for any third party that assumes our rights and obligations under this Agreement;
Equitable Relief: User irrevocably waives any right to seek injunctive or equitable relief. Accordingly, under no circumstances will User seek or be entitled to rescission, injunctive or other equitable relief, or to enjoin or restrain the operation of SwingSet.co, its Website, or any advertising or other materials issued in connection of either;
No Waiver: Any delay or failure on the part of SwingSet.co to exercise or enforce any rights under this Agreement to which it may be entitled will not, under any circumstances, be construed as a waiver of the right and privilege to exercise or enforce any such rights at any subsequent time;
Membership Account Information. User is responsible for maintaining the confidentiality of User’s membership account and password and for restricting access to User’s computer. User further agrees to accept all responsibility for any activities that occur under User’s account/password. SwingSet.co reserves the right to refuse or remove any member;
Electronic Communications Consent. By using this Website or doing business with SwingSet.co, User consents to doing business with SwingSet.co electronically. By giving your consent, User agrees to conduct your transaction or transactions with SwingSet.co using electronic signatures. User agrees that such electronic signatures may consist of clicking on buttons and/or checking boxes where indicated. User also consents to the use of electronic records, including records sent to User electronically, instead of receiving them on paper or by regular mail. SwingSet.co may provide records to you electronically by posting them online to your account or by email, which may include the records as attachments or as embedded links. User’s consent will be effective unless User withdraws it. User may at any time withdraw User’s consent for electronic signatures and/or to receive records electronically by contacting SwingSet.co at email@example.com;
Limitation of Liability: Some jurisdictions may not permit the limitation or exclusion of liability in contracts and, as a result, some or portions of this Agreement may not apply to User. But to the extent legally permitted under applicable law, User agrees that under no circumstances will SwingSet.co, its subsidiaries, affiliates, directors, employees, independent contractors, agents or any other party designated by SwingSet.co in connection with its business operations be liable, without limitation, to User for any indirect, incidental, special, consequential, or exemplary damages. By way of example only, this includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses. If for any reason this provision is prohibited or limited then, instead of this limitation of liability provision, User agrees that SwingSet.co will be entitled to the maximum disclaimer, limitation, or both on damages and liability available at law and equity. Consumer agrees that this limitation of liability release is made with the knowing intent of releasing all known and unknown claims in future claims and with the intent of waiving all rights under applicable statutes requiring such waivers to be knowingly made. User further agrees that SwingSet.co will not be, under any circumstances, cumulatively liable for any damages in excess of the lesser of two times the purchase price User paid to SwingSet.co for the item or items that gives rise to any liability or $500.00 (U.S.). User further agrees that this limitation of liability is part of the basis of the bargain between the Parties and without it the terms and fees charged would be materially different. Additionally, User agrees this limitation of liability shall apply regardless of whether (i) User bases User’s claim on contract, tort, statute or any other legal theory, (ii) SwingSet.co knew or should have known about the possibility of such damages; or (iii) The limited remedies provided in this section fail of their essential purpose; and; (iv) SwingSet.co may cause User to be damaged intentionally or knowingly in violation of this Agreement or applicable law, or as otherwise mandated by applicable law that cannot be disclaimed from in this Agreement;
Choice of Law: User agrees that any dispute arising in any way from your purchase of any item from SwingSet.co, use or access to the Website, or a violation of the Agreement are to be construed, governed and enforced exclusively according to the laws of Michigan or, if applicable federal copyright, patent, or trademark law, without respect to its conflict of laws principles;
Access and Distribution: The information provided on the Website is not intended for distribution or access by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation, or which would subject SwingSet.co to any registration requirement within such jurisdiction or country;